Frequently Asked Questions
Shipping, Delivery and Returns
Do you offer international shipping?
We offer international shipping to Canada however, packages are subject to search and delivery is not guaranteed.
What is the expected delivery timeframe for my order?
Antiaging Solution prides itself on fast and safe shipping. Our estimated delivery time is 2-5 business days however, this time frame is not guaranteed and depends on the carrier. Tracking is emailed as soon as your package is prepared for shipping. Once the package is checked into the carrier location, an estimated delivery date is provided. Please note delays or deliveries outside of the expected delivery date are of no fault of Antiaging Solution.
Can I expedite my shipping?
Expedited shipping is offered for an additional fee. Please select your desired method at checkout. These delivery times are not guaranteed. Please note delays may occur due to inclement weather, holidays and/or sales.
Can I schedule a specific delivery date?
Because postal carriers can experience delays, especially from inclement weather, we cannot schedule delivery days.
How can I track my shipment?
Once your items are carefully and perfectly packed, you will receive an email with tracking and be able to follow your shipment all the way to its destination. If you are unable to pick up your package from its delivery destination, please speak with a neighbor, leasing office or friend to grab it!
Do you offer free shipping?
Antiaging Solutions is excited to offer free shipping on orders over $300 of qualifying purchases. Free shipping will automatically be deducted at checkout.
What is your policy on shipping delays?
Although we depend on the postal carriers to deliver your items in a timely and safe fashion, due to various factors, shipping delays may occur and your items may not arrive within the estimated delivery window. Antiaging Solution holds a 14 business day policy on lost or delayed packages, if the carrier tracking link does not show movement OR the carrier deems the package lost/stolen. Please allow the full 14 business days to lapse, then reach out to us so we can assist you.
Do you ship on weekends and holidays?
Our team fulfills orders Monday-Saturday. Our shipping cutoff time is 1pm, eastern standard time, Monday through Friday and am eastern standard time on Saturdays. We do not ship on holidays. Please allow extra time for our team to carefully package your items durin
Online Ordering
What is your return policy?
We offer 14 day returns on unopened, unused items. If you would like to request a return or exchange please email us at support@antiagingsolution.co with your order number and a member of our team will email you a free return label.
How can I track my order?
Once the shipping department packages your items, our system will automatically email you your tracking link to the email address you entered at checkout.If you did not receive the email please check your spam/junk folder. If you still cannot find your tracking email you may have entered a different email address at checkout. Please email our team at support@antiagingsolution.co and we will provide you with your tracking number or link.
How do I update my shipping address?
Because we pride ourselves on fast order fulfillment, there is a very small window of opportunity to change your shipping address. If you need to change your shipping address, please email us immediately with the updated address. Although our team is eager to accommodate your request, we cannot guarantee these changes. If your order has not left our warehouse we’ll make the requested changes and a new tracking link will be emailed to you.
If my order arrives damaged or incomplete, what should I do?
We want you to be excited and 100% satisfied with your purchase. Every order is carefully packaged with the utmost care, however, accidents happen. If your items are broken, please send us a clear photo of the item and packaging. After review by our quality assurance team, photos we will quickly ship out replacements at no additional charge.
How can I contact customer service?
We want to hear from you! You can contact our awesome team by emailing support@antiagingsolution.co. Although we typically respond in just a few hours, please allow up to 1 business day for a reply.
Is it possible to ship my order to a P.O. box?
Yes, all shipping methods allow for delivery to a P.O. box with the exception of UPS which does not allow P.O. box delivery addresses.
Do you have a physical store location?
Antiaging Solution operated exclusively online. We do not have a physical store location
Product Questions
Do your products contain fragrance?
Our products are completely fragrance free.
Can I use your products if I have sensitive skin?
Yes, we are pleased to inform you that our products are formulated with sensitive skin in mind.Your skin’s health and comfort are our top priorities. If you have any specific concerns or need personalized recommendations, please feel free to reach out to our customer support team at support@antiagingsolution.co.
Are your products suitable for all skin types?
Whether you have dry patches, oily zones, or sensitive areas, our products are here to provide the care your skin needs. Our products are designed to cater to dry, oily, combination, and sensitive skin. We use high-quality, balanced ingredients that nourish and protect your skin without causing irritation. Each product undergoes rigorous testing to ensure it meets the highest standards of safety and efficacy for all skin types.
How should I store my products?
To ensure that you get the best results and maintain the quality of your products, we recommend storing them in a cool, dry place. Proper storage is essential to preserving the effectiveness and longevity of our formulations.
Are your products free from sulfates?
We are thrilled to share with you that our skincare products are completely sulfate-free! Your health and well-being are our top priorities, and we believe that sulfate-free formulations are a crucial part of delivering gentle and effective skincare solutions.
Are your products cruelty free?
Yes, our entire skincare line prides itself on being clean, cruelty free and vegan.
My Account
How do I update my account information?
To update your account information, please log in to your account on our website. Once logged in, navigate to the “Account Settings” or “Profile” section, where you can update your personal details, address, and other information. If you need further assistance, feel free to contact our customer support team.
Can I view my order history with an account?
Yes, you can view your order history by logging in to your account on our website. Go to the “Order History” or “My Orders” section to see a detailed list of your past orders. This section will provide you with information on your previous purchases, including order dates, items purchased, and order statuses.
If I suspect unauthorized access to my account, what should I do?
If you suspect unauthorized access to your account, please change your password immediately. You can do this by logging in and navigating to the “Account Settings” or “Security” section. Additionally, contact our customer support team right away so we can help secure your account.
How do I change the email address associated with my account?
To change the email address associated with your account, log in to your account and go to the “Account Settings” or “Profile” section. From there, you can update your email address. After making the change, you’ll receive a confirmation email at your new address. Follow the instructions in the email to complete the update.
Can I save my payment information in my account?
Yes, you can save your payment information in your account for faster and more convenient checkout. Log in to your account and navigate to the “Payment Methods” or “Billing Information” section to securely save your payment details. Please ensure you keep your account information secure to protect your payment details.
How do I delete my account?
If you wish to delete your account, please contact our customer support team for assistance. They will guide you through the process and ensure that your account and all associated data are removed from our system. Please note that this action is irreversible, and you will lose access to your order history and saved information.
Contact Us
What are your customer service hours?
Our customer service team is available to assist you Monday through Friday from 9:0am to 5:00pm, eastern standard time. We are committed to providing timely and effective support. If you contact us outside of these hours, we will get back to you as soon as possible on the next business day.
How can I provide feedback about my experience?
We value your feedback and would love to hear about your experience. You can provide feedback by visiting the “Contact Us” page on our website and filling out the feedback form. Alternatively, you can email us directly at support@antiagingsolution.co. Your insights help us improve our products and services.
Where can I find your products in stores?
Antiaging Solution products are sold exclusively on our website.
Do you have an affiliate program?
Yes, we have an affiliate program that allows you to earn commissions by promoting our products. To learn more and apply, please visit the “Affiliate Program” page on our website. If you have any questions, feel free to contact our affiliate support team at support@antiagingsolution.co.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. If you are interested in placing a bulk order, please contact our sales team at support@antiagingsolution.co to discuss your needs and get a customized quote.